Rating your dealer's maintenance.

[izzynormal]

I just had my 600 mile check (after two weeks of owning my, BR). I gave the service rep a small list of symptoms that I was concerned about. He didn't place all them on the work order (red flag number one) [the yellow paint chips easily even when using plastic hooks on bungie cords and the right floorboard has a gouge in the mat] and the symptoms that did get posted to the work order [front brake squeals and auto choke doesn't seem set right as it starts rough at times on cold damp days] were not eliminated when I got it back (red flag number two). The dealer is a 40 mile round trip and three hour wait for the 600 mile check.
In, 1980 (Showing my age; but, still riding and enjoying it. Would rather ride it rather than work on it, or clean it. I'd rather pay someone to do the jobs CORRECTLY.) I had similar problems with a new, GL-1000. Left, Honda for 25 years and told this dealer about the previous problems before buying my, BR; and my reaction to bad service then.
Now, (25 years later)it doesn't seem to be much different. I am waiting for the local dealer to respond to my email about the problems. Sent it after finding the Honda Website for owners didn't have any record of my 600 mile service being done. Meanwhile, the local dealer had to enter my workorder into his computer. Wondered why the work order wasn't forwarded to the owner's website? That's when I called today and sent the email inquiry.

[teshlu]

Welcome aboard Izzy,
Great to see another rider with a few years and stories under his belt.
Dealer service is a joke. Find me a dealer who has sold more then his original order of one and I'll show you a high volume dealer. I went into 1 Honda Exclusive dealer and the owner came out and asked to ride my BR as it was the first he'd seen. Like all of us he was smiling when he returned.
Every service appointment and call on the parts department is fruitless though.

[izzynormal]

I am going to order the service manual and parts fiche. Looks like my after market shop will be doing my maintenance work, AGAIN. Waiting to see the reaction and reply to the maintenance questions to the dealer to determine where I'll order the manual and parts fiche (fortunately I have two microfiche readers, as Honda WON'T sell a CD parts catalog only micro fiche) They are real jerks in the customer consideration department. It's a computerized world; what's the problem here?

[izzynormal]

Found the manual and a paper copy of the microfiche parts catalog on the, Helm's Inc website. It will be cheaper than ordering from a dealer. Suggest getting both if you plan on getting work done at an aftermarket shop or doing it yourself. The dealer's only handle a microfiche parts catalog, can't figure out why they continue to screw the customers who generally have access to computers and can use a cd of the same information. Just another way, Honda treates us as second class citizens. IF, they had compitent service departments it wouldn't be necessary to buy these manuals!